Who did you buy from? That determines the process.

Product purchased from Your Johnny

For online consumer purchases, you generally have a 14-day cooling-off period starting from the date of receipt. This also applies to second-hand and vintage items. Clearly state within that timeframe that you are cancelling the purchase; no reason is required. You can do this by sending a WhatsApp message to Johnny.

After notifying the seller, you have another 14 days to return the goods. For Your Johnny's own sales, you receive the applicable return address before ordering. Do not automatically use the registered business address for returns. You only pay return costs if clearly informed beforehand. Otherwise, the seller pays them.

Refunds are issued within 14 days of your notice of withdrawal; for products, the seller may wait until receipt of the goods or proof of shipment. A full return includes the standard outbound shipping costs. You may inspect a product as you would in a store; use beyond that may result in a reduction in value.

Cooling-off period for search and advisory services

A 14-day cooling-off period, starting from the conclusion of the agreement, generally applies to search services contracted remotely. If you wish for Johnny to start sooner, we will first ask for your express request to begin during that period and inform you of the costs applicable in the event of withdrawal.

If you subsequently withdraw, a pro-rata amount for work performed may be payable, provided the statutory conditions are met. Without the required information or consent, such compensation cannot simply be claimed.

In the event of full performance within the cooling-off period, the right of withdrawal lapses only with the required prior consent and acknowledgment that you lose this right upon full performance. A non-binding message or preparatory form does not constitute such consent.

We also discuss stopping or modifying the assignment outside the cooling-off period. Agreed-upon search work that has been performed is settled in accordance with applicable consumer regulations; work exceeding the agreed scope requires prior consultation.

Withdraw from your contract

Clearly state that you wish to withdraw from the contract. You can email info@yourjohnny.com or write to the registered business address stated in this model. Identify the purchase or service. Your own clear statement is also valid; using this model is optional.

To: Johnny’s Mercantile (Your Johnny), Bunschotenmeen 82, 3844 HJ Harderwijk, Netherlands; info@yourjohnny.com.

I hereby give notice that I withdraw from our contract for the following goods or service:

Description of the goods or service; ordered on or received on; consumer's name and address; date. Signature only when submitting this form on paper.

Preparing or sending an enquiry does not itself create an order or paid assignment. Keep your withdrawal notice and receipt confirmation.

Purchased directly from an external seller

Contact the seller regarding cancellations, returns, or defects. Their terms and conditions—and any platform procedures—apply alongside applicable statutory rights. Purchases from private sellers do not automatically carry the statutory consumer right to a 14-day cooling-off period.

Johnny can assist with communication, but this does not replace the agreements made between you and the seller.

Custom-made items based on personal specifications (Custom Made)

Products made specifically to your personal specifications may be subject to a statutory exception regarding the cooling-off period. This must be made clear before the order is placed. A standard selection option does not automatically qualify as such an exception. Statutory rights regarding defects remain in effect.

A defect is different from simply changing your mind.

Does a product fail to meet reasonable expectations? Contact your seller. Statutory rights apply to vintage and Custom Made items too; factors such as age, price, and the condition disclosed beforehand are taken into account. Depending on the situation, repair, replacement, or another statutory remedy may be appropriate.

For direct sales, Johnny is your point of contact. Report a problem.