Complaints / Solving it together
Let us know what went wrong.
A clear message helps us understand the problem and address the right party.
A product or service from Your Johnny
Contact Johnny directly. Mention the purchase or assignment, what is wrong, and the solution you are seeking. An order or appointment date and relevant photos can be helpful. Share only the necessary information.
Johnny will discuss the complaint with you and let you know what the next steps are. Your statutory rights remain in effect.
A direct order placed with an external partner
First, report your complaint to the maker, supplier, or seller with whom you have the agreement. That party handles issues regarding their own performance, delivery, warranty, or refunds.
If you are unable to resolve the issue through direct contact, Johnny can assist with communication where reasonably possible. You can address Johnny directly regarding issues with Johnny’s own advice or work.
Keep a record of your agreements
Keep the proposal, your confirmation, proof of payment, and relevant messages. If it is unclear who your contracting party is, show us the agreements so we can look into it. Also, check the shop policy and the return policy.
If you cannot resolve the matter together, visit ACM ConsuWijzer ↗ for information about your consumer rights.